2. Customer support
The most challenging thing about being an entrepreneur is the amount of time it takes to gain the trust of people – and for them to commit to being your customer after. Trust is hard to earn but very easy to lose – even the slightest grievance can cause a slippage.
The reason this occurs though is due to bad customer service. Bad customer service can result from you being too busy with the growth of the company, to provide your customers with personable customer service. Unfortunately, this excuse does not matter to your customers. Should your customers not feel appreciated, they would have no problem moving on to a provider who values their patronage.
To resolve this problem, outsource your customer service to a virtual assistant who understands your business and your customers. You would want to hire an individual who is knowledgeable about your industry and prides oneself on providing your customers with the best experience they could possibly have.
Related Article: 5 tips on turning your customers into fans of your business